The shipping takes about 10-15 days for deliveries to EU. For overseas even longer!
We are sending from EU, so there are no customs fees inside the EU!
We declare a low value for all packages, but if they are held by the customs, you must pay these customs fees!
After the package is dispatched, you will get a tracking code in an email and you can use it to check the shipping here.
Important for all german customers! The packages are delivered with Deutsche Post in Germany to your home or local post office. The tracking check must include the date of the shipping, so please check the tracking information here first and mark the first date shown in the information. Then use the date and the tracking number to get the information on the Deutsche Post website.
Very important! Please have in mind, that the packages can not be delivered to a “Packstation” in Germany, because this is a “signed-for” shipment! Do not use this type of address for your package!
For all other countries the package will be delivered by your local post service provider to your home. Search for the tracking information on your local post office website. Or use services like Aftership or Track Checker.
It is known that the packages to Italy, Portugal and France usually take longer to be delivered. We had daleys up to one month! Please be patient!
If after about 15-20 days the package has not arrived yet, please go to your local office and ask them to check the tracking number for you. Sometimes the package is there waiting for collection.
If you have any concerns, please contact us first! Thank you!